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Perform Software updates to user machines.Maintain MIS Hardware inventory and records.Assist with configuring and setting up computers and related peripheral devices for new employees, or to replace an existing user’s computers.
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Maintain on-site computer kiosks and printers handling software updates, resolving connectivity issues, paper jams, ink and paper replacements, etc.Document the issues and resolutions to expedite resolution of future occurrences.Direct unresolved issues to the next level of support personnel, however ensure that the employee’s issue is ultimately resolved.Serve as the first point of contact for employees seeking technical assistance.What Does a Week in the Life of the Help Desk Technician Look Like?* Works with the IT team to understand IT procedures and programs in order to assist with documenting employee interactions, IT policies and procedures, and training for all employees. Escalates issues that extend beyond Tier I level of control to other team members. Asks appropriate questions, displays patience and tact, and uses technical knowledge and resources to diagnose and resolve their issues. The Help Desk Technician at Frazer reports to the MIS Supervisor, and is responsible for assisting the IT Team and Frazer end users by providing Tier 1 on site support to our employees, including hardware, software, and printer support. If this sounds like you, then we need to talk…įrazer, a leading builder of emergency medical vehicles, is currently seeking a Help Desk Technician to join our team. Are you often perceived as being impatient, even though you’ve actually thought out your actions? Do you prefer the wide open landscape of working on projects rather than the day-to-day chore of repetitive tasks? Are you comfortable with taking calculated risks? Are you self-sufficient and dislike delegation because no one could do the way you want it to be done anyway? Are you process oriented with a knack for setting up systems which are able to effectively guide people and the course of action selected? Do you enjoy making personal contributions to solutions and goals that are larger than yourself?